American Airlines changes emotional support animal rules

American Airlines announced major changes to its emotional support and service animal policies and procedures this week. According to the carrier’s official website, American is aligning its regulations with the United States Department of Transportation’s (DOT) recently announced changes, which defines a service animal as a dog that is individually trained to do work or perform tasks for the benefit of a qualified individual with a disability. Starting on Jan. 11, American will no longer authorize new travel for animals that do not meet the updated definition, such as emotional support animal…

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