There is no doubt that the use of technology to support client engagement initiatives bringsboth opportunities and threats but this has been brought into sharp focus this year with theCOVID-19 pandemic.Q2 2020 hedge fund letters, conferences and moreThe crisis has brought to the fore the need for firms to enable flexibility in client engagement – the expectation that providers will communicate to clients on their terms, at their speed and frequency and on their preferred channels, is now a given. This is even more critical when clients are experiencing unparalleled anxiety from both market con…