Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets
Posted in AI artificial intelligence berlin chatbot contact center Customer Service europe finland Fundings & Exits helsinki Holtzbrinck Ventures microsoft natural language processing neural network nlp Recent Funding Startups Tech telia Ultimate.ai Zalando

Ultimate.ai nabs $1.3M for a customer service AI focused on non-English markets

For customer service, Ultimate.ai‘s thesis is it’s not humans or AI but humans and AI. The Helsinki- and Berlin-based startup has built an AI-powered suggestion…

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Zendesk expands into CRM with Base acquisition
Posted in base Cloud CRM Customer Service Enterprise exits Fundings & Exits M&A Mergers and Acquisitions mikkel svane Tech Zendesk

Zendesk expands into CRM with Base acquisition

Zendesk has mostly confined itself to customer service scenarios, but it seems that’s not enough anymore. If you want to truly know the customer behind…

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Zendesk introduces support bot for Discord gaming community
Posted in bots Cloud Customer Service discord Gaming Tech Zendesk

Zendesk introduces support bot for Discord gaming community

The Discord gaming community boasts 150 million members and 46 million active monthly users, who spend their days chatting about games, finding people to play…

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